Our Service Level Agreement (SLA)

Our Service Level Agreement (SLA) is not just important, it’s indispensable. The importance of maintaining a UPS, Generators and all related power system equipments cannot be overstated. The impact of downtime, especially in a manufacturing or industrial environment is potentially devastating if production is stopped or slowed, even for a short while. When a UPS/Generator is responsible for critical loads it becomes even more important to ensure that maintenance is undertaken regularly. Having the unit(s) serviced will avoid possible costly damage to the UPS and will prevent downtime, not to mention the fact that regular maintenance ensures that these back up power supplies do not fail at a critical moment. 

By having a SLA in place, all the maintenance is taken care of, and in the event of a mechanical breakdown, the provider’s response time to such an emergency is guaranteed. If they do not honour the response time, the organisation has recourse by means of the agreement. The primary reason behind any maintenance agreement is to ensure system reliability and safety, which is why it’s important to include maintenance in the SLA. Agreements with inclusive preventive maintenance inspections have been shown to yield a high degree of equipment reliability and safety and, when emergencies arise, standard industry practice gives preferential response times to customers with agreements. Customers without SLAs are at the mercy of their service providers, having to wait until their issues can be addressed, at the service provider’s convenience. Furthermore, service providers usually stock their spare parts according to the number of systems under agreement and their corresponding geographical locations, so businesses are much more likely to get back up and running without delay, with a SLA in place. Get in touch with RELIANT POWER SYSTEMS SERVICES to Book SLA for your Power System equipment.